Once you have submitted your claim, we will get started immediately. Your claim is processed and the bailiff starts a solvency investigation and begins preparing the formal notice. This means that we immediately incur a number of costs. If, for a good reason (for example, your customer appears to have paid), you wish to cancel the claim, we will refund the full advance if this occurs within 12 hours of submitting the claim.
If you decide to stop the case within 72 hours of submitting the claim, you will receive your advance back, with deduction of € 40 (excl. VAT) for the administrative costs and € 45 for the solvency investigation.
If you are notified by the bailiff that the solvency is questionable and you therefore decide to stop the claim, we will also refund the advance after deducting € 40 for the administrative costs and € 45 for the solvency investigation. At that point, you can also opt to receive an additional tax certificate for € 30.45. You can use this to recover the VAT from your invoice.
It's different, once the formal notice has been served. The idea is always for the debtor to pay the full debt, including all costs, to the bailiff. In exceptional cases, the debtor may pay the outstanding debt directly to you. In that case, the costs incurred will still have to be paid. For these, the bailiff will send a balance letter to the debtor, free of charge, and the execution can still be continued. If you wish to close the case, the costs will consist of the costs you have advanced and the compensation clause that amounts to a maximum of 10% of the principal sum. The decision whether or not to waive these costs is entirely up to you. But waiving them would mean that you will not get back any advanced costs and that you will have to pay the compensation clause. If you have submitted a claim with a promo code, you will also have to pay the costs in that case.