Frequently asked questions

Unpaid is an innovative digital platform, developed by lawyers, bailiffs and IT experts. Are you facing an unpaid invoice? Enter your details on our website, we will take care of recovering the amount of money owed to you.

Unpaid was designed by and for entrepreneurs. We combine cutting-edge legal expertise and talent for digital innovation. In this way, we ensure that the needs of our customers are always met with a competitive edge.

Our initiative has not gone unnoticed. When the platform was launched in 2017, Unpaid won the "Most Innovative Lawyers" trophy awarded by the Financial Times. Our success does not end there. In 2019, we received an award for “Innovation in credit management”.

With this new procedure, as a company, you can enforce payment of undisputed, unpaid invoices without first going to court. This means that you can very quickly collect payment for your invoice with a minimum of cost and effort. Plus, all your costs are recovered through the debtor. In principle, you therefore always receive the full invoice amount plus the advance that you paid to Unpaid and the bailiff.

Unpaid invoices have a major impact on your company's liquidity. You have provided a service or carried out a job which therefore entitles you to correct payment of your invoices. Via Unpaid.be you can have your unpaid, undisputed invoices collected with minimal effort, without having to make an appointment with a lawyer or wait for a court ruling. What's more, the costs are so low that it would hardly make sense not to use the service

• You can submit everything online. If you work with Teamleader, Yuki, Billit or Exact online, you do not have to enter anything yourself. With the click of a button, you can send the data to the Unpaid platform.
• You will receive your money quickly.
• You will receive an immediate reply indicating whether or not you are eligible to use our service for your invoices.
• When all is said and done, it will often end up costing you nothing at all and you will be reimbursed the principal plus all advanced costs.

1. You enter your own details and your customer’s details.
2. You upload the necessary documents.
3. We verify whether all legal requirements are met.
4. We will then forward everything to the bailiff who will collect the money for you.

The RUD procedure (Recovery of Undisputed Debts) is a Belgian procedure for the collection of undisputed debts, designed to resolve outstanding payments more rapidly. It offers a way for you to collect unpaid, undisputed B2B invoices without having to go to court. After 38 days, an enforceable title can be obtained through a bailiff, with which you can claim your money.

Everything that you send through Unpaid takes place through a secure connection. All the information that you provide is covered by our professional confidentiality obligation as lawyers, so you have an absolute guarantee of confidentiality.

If the legal requirements have been fulfilled, then we will forward the case to the bailiff. The bailiff will collect your invoice for you and transfer the recovered principal plus the advanced costs directly to you.

Upon receipt of the file, the judicial officer will first carry out a creditworthiness check. If it turns out that there is a good chance that your customer will not be able to pay, he will contact you. If, as in most cases, there is no problem, the bailiff will go to your customer's home within five working days to deliver a payment reminder. This is followed by a statutory period of one month and eight days within which your debtor has the opportunity to pay.

In 89% of cases, a payment is made within 38 days. The bailiff will then refund the principal amount plus the recovered costs to you.

However, if no payment is made during that period, the bailiff can continue the collection and proceed to an attachment and sale of your debtor's goods. As soon as the procedure reaches that stage, there is a risk of additional costs. After all, the advance paid covers all costs until the title has been obtained. These additional costs are always recovered from the debtor. Only if the debtor goes into bankruptcy or WCO is there a chance that we will have to recover these costs from you. We permanently monitor the debtor's solvency. If we think that the chance of these additional costs is real, we will always contact you. At that moment, you can stop the procedure without additional costs. Our starting point is that you will never risk additional costs without us explicitly informing you of this. Since we carry out an extensive solvency check at the start of each procedure, this situation is, fortunately, rare.

Hooray, you have recovered all your money plus costs. It sometimes happens that, after the bailiff's visit, the customer pays the sum directly to you. If this happens, contact Unpaid or the bailiff as soon as possible. After all, your customer is supposed to pay back the advanced costs as well.

Unpaid works with a network of highly qualified and experienced bailiffs. The choice of bailiff is made on the basis of your debtor's postcode. This way, we are sure that your file will be processed quickly. These calm and competent officers follow up all your cases for you and always have a particularly good reputation within the sector.