Frequently asked questions

Yes, we can certainly help you with clients outside Belgium. However, in these cases we cannot use the RUD procedure, as this is Belgian legislation that can only be applied in our country.  

Instead, we can ask the bailiff to prepare and send a reminder letter to your foreign client. This can considerably increase the pressure. It is important to note that we can only do this for debtors located in Europe. For debtors outside Europe, we are unfortunately unable to offer this service. Would you like to submit such a claim? You can do so here. Would you like to find out more about this approach? Click here to find out more.

You certainly can. Recently, the databases of companies registered in the Netherlands, France, Germany, Luxembourg, Italy, Spain and Austria were made equivalent with the Belgian Crossroads Bank for Enterprises database. If you are a company from one of these countries, you can now also use the Belgian RUD procedure if your customer is based in Belgium.

If you have taken out a Business Full or Flex contract with Legal Village, the legal aid brand of AXA Belgium, or if you have taken out Talensia insurance as a starter with AXA Belgium, you only have to pay 50% of the advance when submitting a file. Please note that the invoices must not be dated from before 2019. How do you get this discount? If you are a client of Legal Village, you can indicate this in a checkbox. We will then confirm whether you have a current contract with Legal Village. 
If you are a starter and have Talensia insurance with AXA Belgium, the discount on your deposit will automatically be granted on the basis of your VAT number. It goes without saying that we will recover this 50% from your client and that you will receive it back in full together with the principal amount. For more information about the cooperation with AXA Belgium and the conditions that have to be met: www.axa.be/starters-voordelen.

If you want to use the IOS/RCI procedure as a foreign company, you must first of all have an enterprise number registered in the companies database of one of the following countries:

• Netherlands
• France
• Germany
• Luxembourg
• Italy
• Spain
• Austria

It will also be important for your customer to be a Belgian professional, with an enterprise number registered in the Belgian CBE database. The invoice in question may not have been contested by your customer.

As a Legal Village client and/or Starter who has subscribed to Talensia insurance with AXA, your total cost will never exceed the advance paid. The only thing that can happen is that the bailiff, after analysing the file, finds that the solvency is very poor and indicates that the chances of irrecoverable costs are very high. If you, as a client, then instruct us to continue with the case, the additional costs will be at your expense if we are unable to collect successfully.